FAQs’ for Returns and Replacement Policy (for Buyer(s))

WHAYN Satisfaction Guarantee

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We appreciate your business. If you are not completely satisfied with any product, simply return the unopened item along with the original invoice within 30 days of purchase for replacement, exchange or refund.

Note: This does not include any shipping charges, dangerous good items and dangerous good handling fees, prescription drugs, special/customized order or drop ship items.

Returns

If you are not completely satisfied with any product, simply return the unopened item along with the original invoice within 30 days of purchase for replacement, exchange or refund. You may also raise a Return Request with respect to the Products delivered to you in the following cases:

  1. Products with physical damage or which are found to be defective;
  2. Wrong Products or Products not matching the description;
  3. Missing Products; or
  4. Issues related to the quality of the Products delivered

Note: This does not include any shipping charges, dangerous good items and dangerous good handling fees, prescription drugs, special/customized order or drop ship items. Returned items showing signs of use are subject to a 20% restocking fee.

To make a return, contact your WHAYN Care Representative at 9-170-170-170. Please have your order information readily available, so we can better assist you with your return.

  1. Order details;

  2. Packed shipment;

  3. Issue/damages observed by you in the product;

  4. Copy of bill of the products received

Refunds

To request a refund, WHAYN Care Representative at 9-170-170-170.. Please have your order information readily available, so we can better assist you with your request.

Damages and Shortages:

Please check your order immediately upon receipt, and report any damages or shortages to WHAYN within 72 hours of receiving your order.

A Customer Service Representative can be reached at 9-170-170-170 to assist you with any issues or questions.

Disclaimer

Return policy does not apply to: shipping charges, dangerous good items and dangerous good handling fees, prescription drugs, special/customized order items, or drop ship items. Returned items showing signs of use are subject to a 20% restocking fee. Prices are subject to change without notice. Because of the possibility of typographical or human error, WHAYN disclaims responsibility for errors. It also disclaims responsibility for errors in pricing, for the use or misuse of any products, and the methods of use described on the webpage and catalog. We reserve the right to limit quantities.

WHAYN specifically does not authorize anyone, its agents or employees, to recommend any deviation from the manufacturer's label. Use of any health product should adhere to the manufacturer's label, and the customer should be guided solely by their own judgement and opinion coupled with professional advice.